DGCA Issues New Guidelines for Airlines to Inform Passengers About Their Rights
The Directorate General of Civil Aviation (DGCA) has instructed airlines to provide clear information about passenger rights through SMS or WhatsApp after ticket booking, ensuring better awareness and transparency.
- Airlines must send passenger rights details via SMS or WhatsApp after ticket booking.
- Information on flight cancellations, baggage issues, and compensation will be easily accessible.
- SpiceJet has already implemented this system, with IndiGo set to follow soon.
Airlines Now Required to Inform Passengers About Their Rights
Ever faced issues like flight cancellations, baggage loss, or last-minute boarding denials and wondered what to do? Well, the DGCA has stepped in with new rules to make sure passengers know their rights before they even step into an airport.
According to the latest guidelines, airlines must now send a direct link containing all passenger rights via SMS or WhatsApp once a ticket is booked. This link will provide detailed information about refund policies, baggage rules, compensation for delays or cancellations, and complaint resolution procedures.
What Changes Can You Expect?
Passengers will no longer have to search endlessly for their rights when faced with unexpected travel issues. Instead, the information will be easily accessible via the airline’s website and ticket details. This move aims to reduce confusion and empower travelers with clear guidelines on what they are entitled to in case of disruptions.
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To comply with these new rules, airlines have already started making changes. SpiceJet has implemented the system, ensuring passengers receive their rights information at the time of booking. IndiGo is also preparing to introduce it soon. Other airlines are expected to follow.
Why This Matters for Travelers
Most passengers are unaware of their rights, especially during stressful situations like missed connections, lost baggage, or denied boarding. With these new DGCA regulations, travelers will now have instant access to all necessary information and won’t have to rely on vague airline policies.
This initiative is set to bring greater transparency and convenience to air travel in India. So, the next time you book a flight, keep an eye out for that message—it might just save you from unexpected hassles!
